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FAQs

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About Mantra Health

Do you treat children and adolescents?

Our service currently only handles patients above the age of 18.

Where are you available?

Mantra will soon be available in Michigan. Additional states coming very soon.

What is collaborative care?

Collaborative care is a patient-centered, team-based approach to providing mental health care and has been proven in over 80 randomised controlled trials to be better than usual care.. Our team of mental health professionals is composed of psychiatrists, psychiatric nurse practitioners and wellness coaches working together to provide the most appropriate treatments. We measure and track  outcomes carefully in order to ensure that the treatments that we are providing are working for you. All the treatments offered by our team are based on high quality evidence and clinical expertise. By using a team-approach,we are able to provide the highest quality care at an affordable price.

Clinical Services

How often can I chat with my care team?

Whenever you need us. Your wellness coach is here to support you in your journey throughout treatment. We’ll pro-actively check up on you to see how you feel and help you thrive.

Who are the providers on Mantra?

Mantra works with mental health specialists to ensure the highest quality of care. These are people who have dedicated their careers to improving people’s emotional well-being. Our clinical team is comprised of board-certified Psychiatrists, Psychiatric Nurse Practitioners, and Licensed Clinical Social workers all collaborating to ensure that we get you better. Mantra’s clinical leadership were trained and many are professors at  have attended some of the top institutions in the nation, including the University of Pennsylvania, Yale, Columbia, and NYU

What does the comprehensive assessment include?

Rooted in evidence-based scales, our assessment is the start of your journey. We’ll help you understand where you are and the best way forward. It includes a full digital intake as well as an initial consultation with a dedicated mental health specialist who is licensed to prescribe medication if appropriate.

What is a digital intake?

As you get started, Mantra will first assess where you stand in three different evidence-based scales used to assess degrees of severity in Anxiety, Attention Deficits, and Depression. This information will help us understand where you stand and if we’re the right fit for you. If that’s the case, we will also ask you questions about your medical history to make sure we get the fuller picture before we schedule the telehealth visit. Our mental health specialists will review this information before your visit to ensure we use the time to focus on building a connection, discussing your history and present situation beyond the checklists, and discussing your treatment options.

What should I expect from the initial consultation?

Your call with our mental health specialist will take around 30 minutes. Make sure you are in a silent place where you feel comfortable, ideally with WiFi to ensure you have the best connection. Log into your Mantra portal and start a session with your provider who will get to know you better and introduce himself. Your provider will dig into the symptoms that you’ve reported, ask further questions on your medical history, and discuss a few treatments options that they think will work for you.

What's included in my ongoing care membership?

As a member of Mantra Health, you get unlimited chat access to your team of mental health professionals that are there to help you get better. Reach out anytime you have questions, concerns, or simply want to better understand your progress. We’ll monitor your symptoms, adjust treatment as necessary, and even help you come off medication when you’re ready.

Do I need to pay extra if my prescriber changes my medication plan?

If appropriate, your provider will change your prescription. Changing medications and dosage can be part of finding the right treatment in mental health care. All you’ll need to cover in this case is the cost of the new medication plan, your provider’s time is already included in your ongoing care membership.

What if I want to talk to my provider live about my medication?

Your care team will always be available through chat to answer any questions you might have on your medication. As part of your membership, you have access to one medication management video call each month with your prescriber.

How do I apply to become a provider on Mantra?

We're currently hiring providers in Michigan, more states to come soon! Please contact our team at [email protected]

Does Mantra do Substance Use Disorder (SUD) treatment?

No. Please be honest with your provider about your substance use as this will direct your treatment in important ways. While we do not provide treatment for substance use at this time, we can treat anxiety, ADHD, and depression if that is what is going on with you as well. In addition, our wellness coaches may be able to help you find substance use treatment in your area.

How fast do coaches and providers respond?

Mantra providers are there for you, but we also have to make sure we take care of our mental health too! We respond to all messages within 1 business day. If your question is more complicated and requires additional thought or expertise, we might respond and say we're working on it, but we will not leave you hanging. Because we treat mild to moderate conditions using technology, we are not equipped to handle psychiatric or medical emergencies. If you have an emergency that needs immediate response, please call 911 or go to your nearest emergency room.

Our Treatments

Can Mantra’s provider network prescribe medication?

Yes. If appropriate, our providers can prescribe medication on Mantra.

Are less expensive generics less effective than their expensive brand named drugs?

Generic medications are just as safe and effective as brand-name medications, and they cost much less. Generic medications go through a strict approval process through the Food and Drug Administration (FDA) which ensures that they provide the same benefits as their brand-name counterparts and are equally safe. They have the exact same active ingredients, which ensures their equal effectiveness, quality, and safety. Generics are cheaper because the companies that manufacture generics do not have to pay for expensive large clinical trials or spend a fortune on advertising. The size and color of generic medications may be different, but this doesn’t affect how they work.

For more information, check out this information from the FDA.

What medications do you offer?

Should our providers decide to issue prescriptions, we are able to offer a wide range of FDA approved, non-controlled medications including SSRIs, NDRIs, SNRIs, and Alpha-Agonists that have evidence treating symptoms of anxiety and attention deficits.

Are medications for ADHD and Anxiety effective?

Medications play an important role in the treatment of ADHD and anxiety.

For ADHD, medications are first-line treatment (over psychotherapy) and treat the inattention, impulsivity and hyperactivity seen in ADHD. Medications to treat ADHD help how certain parts of the brain work by affecting neurotransmitters. They can be grouped into two main categories, stimulants and non-stimulants. Stimulants, which are controlled substances, include meds such as amphetamines (Adderall,™ Vyvanse™) or methylphenidate (Ritalin™). Non-stimulant medications for the treatment of ADHD, such as atomoxetine (Strattera™) and bupropion (Wellbutrin™), are not controlled substances and also have a strong evidence base (source1, source2).

For Anxiety, medications and psychotherapy are the two preferred treatments, often in combination. There is significant scientific evidence for multiple classes of medication in improving the excessive worry and difficult to control anxiety that cause impairment in functioning seen in many anxiety disorders. For example, SSRIs, such as sertraline (Zoloft™, Prozac™, and escitalopram (Lexapro™) (source1) offer significant benefits in the treatment of anxiety. These types of medicines are taken daily. There are several other medications that are also reasonable alternatives and may be more appropriate for patients given their individual circumstances. Additionally, there are medications that can be used on an ‘as-needed’ basis for when anxiety is particularly difficult to manage.

Can Mantra prescribe controlled substances?

Mantra does not prescribe controlled substances.

What if I want to get off the meds?

Mantra is committed to providing the best treatment for your symptoms, and this may include not starting or coming off of medications.  There are many reasons people want to come off medications, whether it be because they feel better, are experiencing side effects or, simply, due to personal preference.  

Discontinuing , or tapering medications is a process and should be done carefully in conjunction with your treatment provider. In fact, you should never abruptly stop a medication without first talking to your prescriber as this could cause physical discomfort and worsening of your symptoms.

Everyone’s specific situation is different. If discontinuing medications is appropriate in your case, as a member under ongoing care, Mantra will guide you through this individualized process by closely tracking your symptoms (and any side effects) as medication doses are carefully lowered. Some people will realize they feel just as good without medications, while others will realize they feel better while on medication.

Are your treatments FDA approved?

All of the prescription medications offered by Mantra are approved by the FDA for at least one indication. It is important to know that doctors and other prescribers, including at Mantra, routinely prescribe medications for uses that go beyond their FDA approval, commonly known as “off label” use. When this is done, it is based on an extensive body of scientific evidence and clinical experience.

If you are recommended a specific medication, Mantra will provide you with information explaining that medication’s FDA approvals and its other common uses.

Note that herbal and nutritional supplements are regulated differently than medications and do not require FDA approval.

Orders

My package has not arrived but the delivery says it was confirmed. What do I do?

If your package has been returned to render, please contact [email protected].

Do you accept insurance?

Mantra does not currently accept insurance. Members are solely responsible for payment.

Do you accept Medicaid or Medicare?

Unfortunately Mantra does not accept Medicaid or Medicare.

What if I need to cancel or reschedule my initial consultation?

Things come up & plans change. We get it. To reschedule your appointment, use the scheduling tool in your Mantra Portal. If you aren’t able to find this, message your wellness coach.

To respect our provider’s time, we request that you cancel or reschedule your meeting at least 24 hours in advance. If you cancel your intake call and do not want to reschedule, please email [email protected] to get your refund processed. Cancellations within 24 hours of the appointment will not be refunded.

How fast can Mantra send my medication?

If you select to use Mantra’s pharmacy partner, your medication should arrive within three to four days from your purchase date.

How many days in advance should I request a refill?

Your care team will proactively check-in before your scheduled refill. If you are running out of medication, please contact your care team on your Mantra portal.

Why does my same medication this time look different from the last time?

In rare occasions you may receive the same medication that is aesthetically different than your previous order. The medication is from a different generic manufacturer. The active ingredient, strength, dosage, and the manner in which you administer the drug is the same.

Why are there more than thirty pills in the shipment?

There are a few  reasons why you may have more than 30 pills in a shipment.

1. Some medications may require more frequent dosing, such as twice a day. If this is the case, a month’s supply of medications will require twice as many pills.

2. Your dose of medication may change during the course of your first few weeks of treatment. We start with low doses of medications to minimize initial side effects and then, after seeing how you are doing, we increase the dose carefully to find the right dose that improves or eliminates your symptoms and minimizes side effects. A dose increase may mean taking two pills instead of one. We aim to provide you with enough medications to cover you during your first month of treatment.

3. Once you have been an Ongoing Care member for a certain amount of time and we have learned what dose works best for you, we will send you enough medication to keep you covered for up to 3 months at at time.

How do I cancel a medication order?

All first time order of any medication are final once checkout is complete. Placing the order initiates a fast moving process to ship you your medication so it arrives in our targeted two to three day delivery window.

Medication refills must be cancelled within 48 hours of the refill date. Please message your wellness coach.

Once an order is dispensed by the pharmacy, the order is final. There are no refunds or returns on medication. Federal law forbids pharmacies from accepting returns or exchanges on prescriptions.

How do I cancel my ongoing care membership?

To cancel your Mantra membership, please email [email protected]. You will still access to your Mantra Portal and care team for the remainder of the current period since it already is paid for.

Privacy Policy and Data Use

Do you sell my data to third parties?

Mantra does not sell your data to any third parties whatsoever and takes your personal health information very seriously.

Please read our Privacy Policy here: https://mantrahealth.com/privacy-policy