FAQs

Our service currently only handles patients above the age of 18.

Mantra is live on campuses across the country with the ability to support schools across all 50 states. If you’re interested in our program, please email us at partner@mantrahealth.com.

If your school offers the Mantra Higher Ed program, please go to your health or counseling center to get a referral to Mantra. Once the referral is made by your provider on campus, you will receive a link to sign-up by email. If you have already been referred, click here to retrieve your onboarding email.

Great news! Welcome to Mantra Health. You will receive an email after the referral is made by our counseling or health services center containing information to create your patient profile. If you can’t find that email or the link isn’t working, you can resend your activation email here. 

Your provider is here for you, but we also have to make sure they take care of their mental health too! Providers do their best to respond to all messages within 24 hours during the weekdays. If a message is sent on the weekend, you should receive a response the following week. If your question is more complicated and requires additional thought or expertise, your provider will ask you to schedule an appointment. 

We are not equipped to handle psychiatric or medical emergencies. If you have an emergency that needs immediate response, please call 911 or go to your nearest emergency room.

Students may be responsible for service fees, including no-shows, late cancellations, or in some cases, co-pays on sponsored sessions. Please check your institution's website to confirm the policy. Please connect with your counseling center or contact Mantra Health at hi@mantrahealth.com or 1-800-464-2083 to see what you're responsible for.

Yes, absolutely. You will be able to continue working with a provider on Mantra Health’s platform as a self-pay patient. Please reach out to hi@mantrahealth.com or call us at 1-800-464-2083 with any questions.

Just give us a call at 1-800-464-2083 or email us at hi@mantrahealth.com.

You will receive your credentials during onboarding. If you are no longer able to use the credentials or can’t find the email, please email us at partnersuccess@mantrahealth.com or call us at 1-800-464-2083.

We’re so glad you asked. The best way to schedule a call to learn more is to reach out to us by email at partner@mantrahealth.com. 

Mantra will work with you to understand your weekly capacity needs and dedicate mental health providers to match your requirements. We then train your staff on our collaboration portal for which you get charged based on volume of care.

Reach out at partner@mantrahealth.com to speak to our team about pricing.

The program is sponsored by the school as a student benefit. 

If prescribed, students will be responsible for the cost of their medication(s).

Mantra now accepts insurance from select carriers. Find a Mantra provider in-network from our roster of insurance partners on our For Patients page.

Every Mantra provider is trained on our emergency protocols to manage high risk patients including calling 911, referring to local crisis resources, and pointing the patient to the Crisis Text Line when appropriate. In the case of our Managed Care Program, we build a Safe Operating Handbook that includes all of your campus’ crisis management resources and train your dedicated Mantra provider on them.

Our psychiatry providers can prescribe all medications except for controlled substances such as stimulants such as Adderall and Ritalin and benzodiazepines like Xanax and Klonopin.

Yes, absolutely. While we focus on partnering with higher education institutions to provide increased access to quality therapy and psychiatry, we welcome anyone who lives in a state we’re currently able to take patients in.  

Mantra is currently available to the general public in Florida, Michigan, Pennsylvania, Maryland, New Jersey and New York for both psychiatry and therapy. Mantra is available to the general public for psychiatry services in Pennsylvania. 

Unfortunately we are not able to support patients under the age of 18 through our Self-Pay services. 

Our Psychiatry intake appointments are 60 minutes and follow-up appointments are 30 minutes. 

Our Therapy intake appointments are 60 minutes and follow-up appointments are 45 minutes.

Yes, you will have the same provider throughout your therapy or psychiatry treatment. If you would like to change providers, simply contact us at hi@mantrahealth.com.

If appropriate, your psychiatrist or psychiatric nurse practitioner can prescribe medication on Mantra. If you are only working with a therapist through Mantra and would like to speak with a psychiatric specialist about medication options, please talk to your therapist about referring you. 

Our psychiatry providers can prescribe all medications except for controlled substances such as stimulants such as Adderall and Ritalin and benzodiazepines like Xanax and Klonopin.

Your providers are here for you, but we also have to make sure we take care of our mental health too! Providers do their best to respond to all messages within 24 hours during the weekdays. If a message is sent on the weekend, you should receive a response the following week. If your question is more complicated and requires additional thought or expertise, your provider will ask you to schedule an appointment. 

We are not equipped to handle psychiatric or medical emergencies. If you have an emergency that needs immediate response, please call 911 or go to your nearest emergency room.

For therapy, you will have full access to your patient portal for 30 days after your therapy appointment. If you do now have another appointment booked with a provider 30 days after your last appointment, you no longer have access to message your provider. To regain full functionality to the patient portal, please book and complete your next therapy session.

For psychiatry, you will have full access to your patient portal for 90 days after your therapy appointment. If you do now have another appointment booked with a provider 90 days after your last appointment, you no longer have access to message your provider. To regain full functionality to the patient portal, please book and complete your next psychiatry session.

To respect our provider’s time, we request that you cancel or reschedule your appointment at least 24 hours in advance. If you cancel your intake call and do not want to reschedule, please email hi@mantrahealth.com, and we’ll process your refund. Cancellations or rescheduling within 24 hours prior to an intake call or monthly follow-up session will be charged $50. 

Rescheduling can also be done by contacting hi@mantrahealth.com. Please contact us at least 24 hours prior to the start of your appointment to reschedule. Failure to show up for your appointment or rescheduling within 24 hours of your follow-up session or intake session also has a $50 fee. We charge this nominal fee to ensure our providers' time is spent with patients. 

Patients sponsored by their university do not have fees associated with late rescheduling, cancelations, or no-shows but please do your best to honor your appointments since late cancellations and reschedules lead to lost mental healthcare services for your school. If you need to reschedule, email hi@mantrahealth.com or call our 1-800-464-2083

Mantra now accepts insurance from select carriers. Find a Mantra provider in-network from our roster of insurance partners on our For Patients page.

Our Patient Support team can assist you in better understanding your plan’s benefit design. Reach out to hi@mantrahealth.com to get started.

Unfortunately, Mantra does not accept Medicaid or Medicare currently.

Patients can use their insurance on Mantra in NY, FL, PA, MI, MD, and NJ. While we are progressively working to be in network with additional plans, we do support out of network billing as well and can provide you with a superbill. Patients also have the option to pay out of pocket for appointments, our rates are listed in our For Patients page.